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Serious slippage, huge gap between quotation and normal price, leading to liquidation

FX3689531922
3-5 years
Unverified

Exposure

My two usd/try orders on the mt5 platform on 2022/6/9 were liquidated. First of all, I opened a hedging order, and there should be no losses on both sides of the liquidation. Second, regarding the quotation at that time, it is obviously a wrong quotation or deliberate slippage. I see that other brokers did not have such a big price difference at that time. Needless to say, the quotation of just2trade itself on mt4 at that time was the same as that of my trading account. The price difference is very far. Under normal circumstances, the two should be the same and within a few points at most, but the difference between the lowest price at that time was more than 4,000 points, and the price that I was liquidated did not appear on mt4. It was obviously me. The account has been deliberately slipped or the quotation is wrong. Therefore, my position should not be liquidated, I should be compensated accordingly, please help me to report the problem.

Original

滑点严重,报价与正常差距巨大,导致爆仓

我于2022/6/9在mt5平台上的两单usd/try被强平. 首先,我开的是对冲单,不应该出现被强平双边都亏损的情况。 其二,关于当时的报价,很明显是报价错误或故意滑点,我看其他经纪商当时都没有这么大的差价,不用说其他的,就just2trade本身在mt4上当时的报价都与我交易账户的报价差的很远,正常情况二者应该是一样最多差不了几个点,但当时最低价相差了4000多点,在mt4上都没有出现我被强平的的那个价格,很明显是我的账户被故意滑点或报价出现错误。 因此我的仓位不应被强平,我应获得相应赔偿,烦请帮我反映问题。

2023-09-22

Hong Kong

Severe Slippage

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