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After customers withdrew money, their bank cards were directly criminally and judicially frozen by the Public Security Bureau, occurring three times over two months. The platform, suspected of money laundering, let downstream customers bear the consequences without resolution.

开心32844
3-5 years
Unverified

Exposure

From June to August 2024, my account was frozen by the police three times. I requested the platform to handle the situation, but it remains unresolved. The customer service on the website is unreachable, and DBG Markets does not respond to emails. One of the trading accounts involved in the frozen withdrawal cannot be logged into. The freezing entities include Yongding Sub-branch of Zhangjiajie Public Security Bureau, Zhangjiajie Public Security Bureau, and Tanghe Public Security Bureau. The involved funds known so far amount to 35,677 (provided by bank teller). Initially informed in early July, I was told that providing a recording with the police could resolve the issue, followed by needing a police certificate. I have been actively communicating with the police. It has been three weeks since I sent the first proof to DBG Markets. The money laundered by the platform's acceptor has been judicially frozen, and despite making payments to customers during withdrawals, they are slow to resolve issues. What kind of platform is this? Is this platform legitimate? How does it serve its customers? Now, customer service has switched from Chinese to English with "connection cannot be established." Another week passed after feedback on DBG Markets' website with no response until now. I sent files and attachments via a 126 email, and they claimed they couldn't open them. I demand that the platform immediately remove my two freezes recorded at Zhangjiajie Public Security Bureau.

Original

客户出金后,银行卡被公安局直接刑事司法冻结,两个月三次冻结,平台涉嫌洗钱让下游客户承担,不给解决

2024.6-8月份三次被公安冻结,要求平台处理,至今为解决,网站客服失联,顿博邮箱不回复,其中一个涉及被冻出金的交易账户无法登陆。被冻结单位:张家界公安局永定分局,张家界公安局,唐河公安局。涉及资金目前已知1306+24371=35677(银行柜台提供的)。最初知晓是在7月初,让我提供与警察录音就行解决,然后是提供公安证明就能解决,我努力去沟通警察,目前第一个证明发顿博已经三个星期之久。平台承兑商黑的钱已经被司法冻结的账号,平台出金时候打款给下游出金客户,百般设卡敷衍,迟迟不解决,这是个什么平台,这个平台是如何正规的,又是如何为客户服务的,现在客服人员也与我锻炼,竟然从中文说英文了“无法建立连接”,顿博网站反馈又过了一周到现在无音讯,我用126邮箱发文件和附件竟然说他们打不开,这是个什么组织。我要求平台立刻消除我张家界公安局的两笔冻结

2024-09-07

Hong Kong

Scam

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