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EC Capital cannot withdraw funds, customer service does not read or reply

FX1349230732
Within 1 year
Unverified

Exposure

1. On 113.11.26, I met a woman through a social app, referred to as L. During our conversations, there was no mention of any investment with high returns, financial schemes, depositing into a specific account, or meeting in person to trade anything. She only recommended the LINE community "Onion Circle Cryptocurrency." This community belongs to EC Capital (Equitrade Capital, abbreviated as EC) officially, accessed through the EC website (https://equitradecl.com/). 2. Within the Onion Circle Cryptocurrency community, EC frequently introduces its platform and product categories, while advocating for anti-fraud measures. There is no inducement for investment, profit guarantees, or reports. To understand the products, one must contact EC customer service privately on LINE. For deposits, one can choose to do so within the EC official website system or directly contact EC customer service. 3. My initial deposit date was 114.03.03. Before that, I had been observing if EC had any suspicion of fraud. During this time, I also bought coins at a physical exchange and transferred them to my Binance wallet. From Binance, I deposited 15000 USDT to the address provided by EC customer service (TBA2JozKGZQBihVjX4Jq81tKiWatFRFQwb). The financial project was EC's liquidity pool activity. After the activity ended on 03.31, I decided to only withdraw the bonus interest to my Bitopro wallet. I requested the principal to be transferred directly to the dual currency BTC/USDT fixed deposit activity on EC, with a contract from 04.01 to 04.30. EC claimed to have applied to the system for the interest from the previous activity. From 04.01 onwards, I have been inquiring with EC about the withdrawal of the bonus interest. Throughout the process, they claimed system congestion and internal multi-signature wallet issues. Until 04.21, EC customer service stopped reading and replying to my messages, and there has been no response since. It seems like I have been blocked. In essence, I have not withdrawn a single cent, and my principal is stuck with EC and cannot be withdrawn. 4. As shown in the image: Conversation records (including with friends and EC officials), deposit notifications for activities, deposit transaction details.

Original

EC Capital無法出金,客服不讀不回

1. 113.11.26 本人透過交友軟體認識一名女性,簡稱L,聊天過程無任何要我投資高報酬的理財方案或入金到指定帳戶或碰面交易任何東西,僅推薦LINE社群"洋蔥圈加密貨幣"。 該社群為EC Capital(Equitrade Capital同名,簡稱EC)的官方所屬,從EC官網(https://equitradecl.com/)連結得到。 2. 在洋蔥圈加密貨幣社群裡,EC經常介紹自己的平台和產品類別,同時宣導防詐事宜,無投資誘導及、獲利承諾、報單等行為,自己要瞭解產品需自行私EC客服LINE帳號,要入金可以選擇在EC官網系統內,也可以直接透過EC客服聯繫。 3. 本人首次入金日期為114.03.03,在這之前一直在觀察是否EC有詐騙嫌疑,在期間也去實體交易所買幣,打進本人的幣安錢包,本人再從幣安入金至EC客服提供的地址(TBA2JozKGZQBihVjX4Jq81tKiWatFRFQwb),金額為15000 USDT,理財項目為EC的流動性礦池活動,03.31活動到期之後,本人決定只提領獎金利息至Bitopro錢包,本金向EC申請直接轉移到雙幣BTC/USDT定存活動,綁定合約04.01至04.30,前一活動結算的利息,EC宣稱有向系統申請安排。 04.01起本人一直向EC詢問獎金利息出款事宜,過程宣稱系統擁擠,又是系統內部多簽錢包問題,直到04.21 EC客服就再也不讀不回本人留言,至今仍不回覆,本人應該是被封鎖了。 等於是本人沒有提領到任何一毛錢,本金有卡在EC那無法出金。 4.如下圖所示: 對話紀錄(包含與網友和EC官方的)、活動入金通知、入金交易明細

05-08

Taiwan

Unable to Withdraw

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