Unable to close the position-PROFIT-Rights Protection Center-WikiFX

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Rights Protection Center -

PROFIT -

Safeguarding Rights Detail -

Resolved

Unable to close the position

Object

PROFIT

Issue

Others

Requirement

other

Amount

$600(USD)

Time

14day23hour

Mediation Progress

Hong Kong 2020-05-15

Solved after user's confirmation

FX2103022122

Hong Kong 2020-05-15

Supplemental Materials

FX2103022122

Are you serious? How can trading column on the platform disappear without any reasons? it ’s obviously that there is a problem with your trading platform instead of my network as I can conduct transactions at any time. This is the platform that should be blamed. You cannot shirk responsibilities.

Supplemental Materials

New Zealand 2020-05-14

PROFIT

When the customer's own terminal relative to App is disconnected or weak, the transaction cannot be linked. The customer also logged into MT4 for processing the transaction, while no problem was found in MT4 login transactions.

Hong Kong 2020-05-13

Supplemental Materials

FX2103022122

This is an app of the internal trading chart of PROFIT. The two pictures are different. The first one shows the normal condition of the software. There is the homepage, market, transaction, consultation, mine, and 5 item windows below, while only 4 item windows are displayed in the second picture. After the order was entered, the trading column was gone, which made traders unable to close positions and harm consumers. However, they did not admit this fact after the incident, and they still don't admit even if there are pictures and videos to prove their wrongdoing.

Supplemental Materials

Hong Kong 2020-05-13

Supplemental Materials

FX2103022122

I can log into MT4 trading, but there is a connected internal trading chart that I cannot log in.

Supplemental Materials

Hong Kong 2020-05-08

WikiFX Mediation Center

Can the MT4 account and the backstage be logged in now?

Hong Kong 2020-05-05

Supplemental Materials

FX2103022122

MT4 account number is 200090361, and the Chinese app account is 15046665983.

Supplemental Materials

Hong Kong 2020-05-05

Supplemental Materials

FX2103022122

The transaction account number in the Chinese app of PROFIT is the mobile phone number.

Supplemental Materials

Hong Kong 2020-04-30

WikiFX Mediation Center

Please fill in the correct trading account.

Hong Kong 2020-04-30

Contact Broker

WikiFX Overseas Customer Service

Contact Broker

Hong Kong 2020-04-30

Verified

WikiFX Mediation Center

Verified

Hong Kong 2020-04-30

Start Mediation

FX2103022122

After I placed the order on the APP, the trading column disappeared. Thus, I could only see my position becoming liquidated. When I argued with the broker, it deleted my account and trading record.

Start Mediation

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