Forex.com lags, resulting in loss-FOREX.com-Rights Protection Center-WikiFX

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Rights Protection Center -

FOREX.com -

Safeguarding Rights Detail -

Resolved

Forex.com lags, resulting in loss

Object

FOREX.com

Issue

Others

Requirement

compensation

Amount

$2,000(USD)

Time

968day23hour

Mediation Progress

Hong Kong 05-17

Solved after user's confirmation

FX9649315271

Hong Kong 2022-09-29

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FX9649315271

As an international trading platform, it's been nearly a month, and the issue still hasn't been clearly resolved. Your customer service isn't even responding, which is extremely disappointing. Please urgently process the refund of the two thousand US dollars lost due to platform lag back into my trading account.

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Hong Kong 2022-09-29

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FX9649315271

The issue has not been resolved; it's just being passed around. I demand that the platform refund the portion of my losses incurred due to system lag back into my trading account.

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Cayman Islands 2022-09-29

FOREX.com

The matter has been handled according to the relevant procedures. If you have any questions, please contact our official customer service or your account manager.

Hong Kong 2022-09-22

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FX9649315271

FX107207 Account: msjz5888 Exclusive platform of FOREX.com

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Hong Kong 2022-09-22

WikiFX Mediation Center

Dear customer, please submit the correct MT4/5 trading account. Thank you for your cooperation.

Hong Kong 2022-09-22

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WikiFX Overseas Customer Service

Contact Broker

Hong Kong 2022-09-22

Verified

WikiFX Mediation Center

Verified

Hong Kong 2022-09-21

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FX9649315271

When I was trading on the Forex.com platform, the platform was lagged and I lost money. On September 8th, when I saw that my account was profitable, I closed the position. The platform also showed that the position was closed successfully, so I exited the platform. The original order was not successfully closed. I quit after the platform showed success before. Finally, the platform forced the liquidation. I contacted the platform customer service many times, and the platform customer service always ignored the answer. It took nearly a month. No answers and solutions have been given yet!

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