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Resolved
Serious slippage. Slip 14 dollars on Dec. 14th, resulting in liquidation. The platform does not handle it.
Object
FXGlobe FXGlobe
Issue

Severe Slippage

Requirement

compensation

Amount

$8,000(USD)

Time

78day18hour

Mediation Progress
Resolved
LILI72171
Reply
FXGlobe
Dear customer, your support to FXGLOBE is greatly appreciated. We have received your information. Please reach out to our customer service via the email displayed at our official website. And the specialist will deal with the problem. Thank you for supporting us. Have a good time.

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LILI72171
Trade gold on Dec. 14. The order is locked at 1796 and dealing price is 1810. It slips for 14 dollars. I went to the platform to apply for compensation and they refused to deal with it. They said that they would not pay the compensation. Compared with other platforms, they slipped by about 4 dollars. This platform slipped by 14 dollars, which is too much, and it happened many times

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