Unable to withdraw and suddenly freeze my amount

Hello Dear!! We have been facing difficulties since February 2. Despite our efforts, we are still struggling to recover from our previous losses. In light of this, requesting an additional investment of ₹100 is not feasible, as we are currently unable to afford it. Furthermore, using an additional deposit as a means of identity verification is not a reasonable or practical solution. We have already provided our genuine ID card photos and selfies, which should suffice for verification purposes. I kindly request that you consider an alternative approach to verify our identity, one that is more accessible and realistic given their current circumstances." Literally we were not able to invest but we did and after a huge loss we are disheartened, the people who trust us continuously asking about you guys how there losses occur and how will they recover because we don't have more investments. Please try to understand. Best wishes for you but kindly cooperate. They try to scam us.