Frozen assets :unable withdraw asset

Our assets were frozen under the claim that their system was attacked by hackers. Subsequently, they requested an additional $100 deposit for verification purposes. It is highly questionable for a supposedly regulated platform to require users to deposit more funds for verification, especially after users have already submitted valid identification documents, including selfies, in compliance with standard KYC procedures. Despite this, many users complied and deposited the additional $100 before the March 25th deadline. Now, they are being asked to deposit 10% of their already frozen funds by March 29th. This pattern strongly suggests fraudulent behavior and appears to be a deliberate attempt to exploit users, particularly those in vulnerable financial situations. We respectfully request that immediate action be taken against this platform and that efforts be made to recover our frozen assets.