Rights Protection Center

张伟1242

1-2 years

Cannot withdraw, they even froze the account, it's been half a year and there's no one to liaise with, they've been dragging this on!! Give a clear statement.

FX1037327612

3-5 years

On April 3rd, I simultaneously opened two short positions for spot gold and two long positions for gold futures, keeping my account in a hedged state. On April 7th at 01:06:01 platform time, the price spread between spot gold and its futures was -6, with the futures price at 3025.21. According to these prices, my account wouldn't trigger a forced liquidation. But the platform maliciously altered the quotes - my futures orders got forcefully liquidated at a rate of 2019.93, causing my entire account to be liquidated. When I contacted the platform's customer service about this, they've been dragging their feet and brushing me off.

世界直球冠军

Within 1 year

Moreover, the branch doesn't even exist.

神计庙算

6-10 years

The service keeps paltering with me, while the withdrawal is yet to be received. How long I will await? 50 years?

FX5507625492

Within 1 year

Garbage platform. Initially, there was no slippage. But once they see you winning, withdrawals slow down. Plus, severe slippage occurs. The variation is small only 0.08-0.2. In high volatility, slippage can go above 30. I have evidence to back my claims, pictures tell the truth.

FX2371797474

Within 1 year

The platform refuses withdrawal, the registration link has been removed, and the website is inaccessible! I request an official response.

FX2072748312

Within 1 year

I have $448 in my account number 251095872. XM won't let me use USDT for withdrawal, even though I used USDT for deposit. My bank account has been frozen and is unusable. I've said this many times, but they still don't allow me to use USDT for withdrawal.

FX1467116328

Within 1 year

The shady platform won't allow you to withdraw money from your first transaction, reaching out to customer service is also futile, they just keep stalling without allowing withdrawals!

FX9649315271

6-10 years

When I was trading on the Forex.com platform, the platform was lagged and I lost money. On September 8th, when I saw that my account was profitable, I closed the position. The platform also showed that the position was closed successfully, so I exited the platform. The original order was not successfully closed. I quit after the platform showed success before. Finally, the platform forced the liquidation. I contacted the platform customer service many times, and the platform customer service always ignored the answer. It took nearly a month. No answers and solutions have been given yet!

FX6505975912

3-5 years

I received an email saying (recent high-risk and/or suspicious activity observed in your trading account). This is because the fees are high, the website takes too long to respond and the delay is too long. In short, I just wasted my time and money. I do not recommend it... I want my money back, and then they can block my account and even delete it.

风一样的男子1

3-5 years

All unable to log in, also can't contact customer service, feels so helpless.

duoqinghe

1-2 years

Recently, there have been frequent occurrences of market freezes, sometimes lasting for an hour, especially during the US session. Market freeze has occurred several times. During the freeze, the account cannot trade and the website cannot be logged in. It's very disgusting!

FX3826894602

Within 1 year

Why is the platform not moving? Why, why? Why

FX3933525094

Within 1 year

On April 14, 2025, around 22:30 Beijing time, the platform experienced a freeze, resulting in unavailability on both mobile and computer, causing losses. Resolution is demanded.

FX8927036152

Within 1 year

I submitted a withdrawal request, but I have not received the funds yet. Additionally, I am currently unable to contact online customer service for assistance.

一新

6-10 years

Before 3 pm on the 24th, the price of gold fell from around 3023. At that time, the leverage of gold was a thousand times. Meanwhile the bitcoin price was near the day's high. I held short positions in gold, and as the price fell, the net value began to rise. With increasing margin, I also added short positions in Bitcoin. At the same time, I closed a profitable short position in gold. However, while my account value was constantly rising due to the falling gold price, the platform continually increased my used margin. Their reasoning was the recent implementation of floating leverage. I disputed this as my trade time did not fall within the regulated time period. They still applied a hundred-fold leverage to my already established trades (already executed at a thousand-fold leverage). Also, previously during big data times, the leverage would float from a thousand times to a hundred or even less, and change back after five minutes, without affecting the trades already executed with a thousand-fold leverage. Fluctuations of the used margin for my open trades on the 24th led to a significant increase, which is in violation of the platform's margin rules, industry margin rules, and the platform's floating margin time period rules. Despite the fact that the price of gold rose again, the significant increase in used margin forced a margin call on my account. This kind of malicious and irregular operation has damaged the interests of customers and indirectly proved that the platform is an unregulated black platform. Before the margin call, my account balance was over 1100 US dollars, with a net value of over 500 US dollars. Subsequently, the platform hastily issued a notice on the app, announcing the start of margin fluctuations.

FX1314522873

Within 1 year

I made a profit on a trade on April 2 and applied for withdrawal on the same day. However, by April 9, only the principal from the trade was received, while the profit has vanished. I tried to contact customer service, but they haven't responded at all.

五月的雪

1-2 years

In December 2024, after depositing money, I had no transactions throughout the entire month. Yet, the officials stated that some 'malicious event' occurred on December 30th and consequently suspended my account. I can understand if someone used some software or plug-ins for trading and profiting, but my account had zero transactions. So why suspend mine? They're not even allowing me to withdraw my money now, and my emails are being ignored. It's simply a fraud platform.

引领者3026

3-5 years

The slippage is too severe. Here's a screenshot. How has this platform come to this? The trading environment is really bad.

x

Within 1 year

I was conducting trades in USDNOK during the early hours of a Monday. Without any intervention on my part, all my orders were unexpectedly liquidated, despite my margin being fully sufficient. The liquidation price for my sell orders stood at 11.05 while simultaneously, the buy orders were closed at 10.65, exposing a disparity of more than 4000 points. The broker's actions were nothing short of malicious, enforcing a liquidation with severe slippage, and shamelessly capitalizing on the client's losses. I find this conduct utterly repugnant.