FX1596663259 
Resolved
I deposited $1000 on the AC platform, but the money hasn't arrived yet.
After contacting customer service, they said the funds were withheld in the payment channel. The account manager doesn't speak all day, only saying they're contacting the relevant department. Four days have passed without the issue being solved, they're not considering the customer's interest at all, just shirking responsibility!
补
Resolved
IC Markets registered by Chinese clients are all condominiums using over-operated licences profit from customers' losses!
IC Markets foreign exchange platform through the domestic server (server in China and Hong Kong, China) for background manipulation of trading data, frequent slippage and amplitude of the abnormal (such as gold point difference of up to 70 U.S. dollars) to earn the money of customer losses. IC Markets foreign exchange platform funds did not enter the real market, the use of betting on the way, is to eat the customer loss of the company, only the investor loss, the platform will make money. Through the background manipulation of trading data to let customers deliberately lose money, so as to take more benefits. IC said by the Australian ASIC and other international supervision, regulatory information is not true, in fact, the server is located in mainland China within the territory and Hong Kong, regulatory shell. IC Markets is to use a seemingly more normal licence to act as a facade, and then the use of other non-regulated or over-limit operation of the licence company for trading, once the platform out of the problem, will not be punished by the regulator, can be unscrupulous harvest leeks. Seychelles (FSA) Raw Trading Ltd is indeed regulated, but IC Markets, the only company advertised and regulated on the official website, is not placed on MT4/5 for trading, while other licences with numerous problems are placed on MT4/5 for trading. IC Markets‘ forex platforms have falsified regulatory qualifications and manipulated trading data in the background to earn money from clients’ losses. If the principal is not returned, the exposure will continue!
FX2488105832
Resolved
Stop loss and take profit do not meet requirements, demand for compensation.
Trading account: 85261729, at 22:08 Beijing time on April 14th, the ExnessMt4 server suddenly froze, and the backend could not be logged in at the same time. I tested the network at the time, my network was normal, and other platforms could be logged on. The gold short orders I made were 3204.795 and 3206.186, both of which were opened 1.01 hands. The stop loss price was 3206.186. The take profit price was 3196.580. The order numbers were 101665997 and 101665902. The price clearly hit the take profit price and your system froze, and the backend could not be connected. After about half an hour, I could reopen it, but it had already stopped me out at the stop loss price, and I felt cheated. At that time, the K-line charts of these two orders were not consistent with the K-line charts of other platforms. The pictures below were recorded on the K-line chart at the time. I hope to get justice, thank you. The first picture is from other platforms, the second picture is from Exness.
宇秋 
Resolved
Deposited on March 14, 2025, Funds Still Not Credited
I made a deposit on March 14, 2025, and as of March 17, the funds have still not been credited to my account. I have contacted customer service multiple times, and they keep telling me that the relevant department is handling it and to patiently wait. I hope this issue can be resolved promptly as it should not have occurred. I would appreciate any assistance in resolving this matter.
FX4290045459
Resolved
Account Forcibly Closed Under Locked Positions, Platform Maliciously Increased Spreads Before Market Close, Equity Over 700,000 USDT
Event Details: On the early morning of February 14, 2025 (around 5:45 AM just before the market close), EC Markets maliciously increased the spreads, with a nominal spread of 67 points and a hidden spread of 48 points. This led to the forceful closure of my account which had both long and short positions locked, wiping out over $750,000 USDT in equity within a minute. There was no email notification; their actions were too blatant, akin to a wolf in sheep's clothing. Over nearly a month of negotiations with the platform, I have only received one email response. I have requested the platform to provide a complete and compliant explanation for the forced closure but have not yet received a reply. I hope that media friends can join me in resisting the unscrupulous practices of these "black platforms." The account is personally mine, and I possess all relevant evidence and documentation. I seek support and dissemination from media friends to raise awareness about the illicit operations of these black platforms.
BOMIHN
Resolved
XM Platform Does Not Execute Orders on the Market, Engages in Internal Betting
When my account was consistently losing, the platform offered various incentives to deposit more money. However, once I began to profit, they started imposing various restrictions. A typical example is that initially, my account could leverage up to 1000:1. Later, as my account began to show profits, they sent me an unexplained notification and then reduced the leverage of all my accounts to 100:1. I suspect they turned my account into one for their internal betting; my losses are their profits, and my profits are their losses.
Thus, when I was not profiting, they incentivized me to deposit more. But as soon as I started making even a slight profit, they imposed restrictions. This is typical betting behavior. I hope everyone avoids this platform when choosing where to trade.
邱国泰
Resolved
Malicious Deduction of Trader's Profits, Refusal to Withdraw Funds
In a trade conducted in June, the platform deducted my profits and refused my withdrawal, accusing me of abusing the trading mechanisms. I have been trading with IC for a year, primarily incurring losses. One night, after drinking with friends, I made a few thousand dollars. The next day, the platform informed me that my account was under investigation. After waiting two weeks, they suspected I had registered using a false identity and asked me to undergo facial recognition at their conference center, which I complied with. Two weeks after this compliance, the platform suddenly emailed me stating they would deduct my profits and terminate my trading account. The day after the email was sent, my profits were deducted. All subsequent emails to the platform went unanswered; they only allowed me to withdraw my principal.
I do not accept the platform's actions and intend to pursue this matter to protect my rights. Regarding the accusations from the platform: They claimed I abused the trading model. I would like to know how exactly I abused it since my account has been mostly losing money over nearly a year of normal trading activities, all recorded and visible to them. They accused me of deliberately using 1000x leverage. If it was intentional, why would I continue trading on their platform for almost a year while continuously losing money? Why wasn't previous trading considered leverage abuse? Leverage is determined by the platform, not by traders. Since 1000x leverage was available, wasn’t it reasonable for me to use it? If news-based trading isn't allowed, they could limit leverage or restrict orders during major news events. How I choose to place orders is my right as a trader. All my trades were placed normally through MT4. Making money is deemed a violation while losing money is overlooked. Initially when contacted by the platform, they suggested that I might have used a false identity to open an account. After a month of communication followed by facial recognition—which had never before been flagged as irregular—I shared the reasons behind my orders with them. After facial recognition, they stopped responding to emails and half a month later informed me that they wouldn't allow withdrawals or give profits. This conduct is a clear infringement of my rights.
FX8409588593
Resolved
After withdrawal, the bank card is frozen.
When withdrawing $2000, the bank card will be frozen. This has happened for the third time. Every time I withdraw money, there will be errors with the bank card, either frozen, limited, or frozen by the public security.
